eMailer
eMailer is powerful online solution that enables the design, sending and full campaign reporting for email marketing. Specifically designed for use with Legrand CRM although eMailer can also operate independently.
Used in conjunction with Legrand CRM, eMailer provides all of the functionality of your CRM solution coupled with an integrated cloud email service (used for sending personalised emails to contact lists). This combined solution enables your organisation to utilise Legrand CRM to build and manage your customer database and eMailer to create, send and track emails.
eMailer provides leading online email marketing functionality, is cost effective and fully integrated with Legrand CRM
The system includes a wealth of functionality including integration to social media, stunning email template design features, automation functions as well as standard email list management (subscribe, unsubscribe and contact management).
Email design can begin with a blank template, use of one of the many standard templates enabled within your account, using our website emulator tool or importing a template.
The email editor can be readily used even if you do not have experience in email design. The editor includes the ability to drag-and-drop email items and easily edit items by double clicking into them. This is combined with preview functions that show how your email will look to recipients both on Desktop and Mobile devices.
Details reporting on each email send is available in real time. This includes an activity graph showing live updates on the email send. Summary indicators provide users with a quick update on the status of the send results. Extensive detail can also be extracted such as open locations, email clients and use of mobile vs desktop devices. Almost all report statistics are coupled with drill down abilities such as providing a list of all email recipients that click on a specific link.
Create / Edit Emails
Create professional looking HTML emails with ease. Personalise, add content, insert your images and then target your customers based on their profiles. Emails can be easily copied for re-use and stored in customisable email folders.
Click & Replace Wizard
Creation of attention grabbing email brochures has never been easier with eMailer unique “Click & Replace” template wizard. Choose from an array of designer templates and simply click & replace content and images as required. Text versions are automatically created increasing your message deliverability.
Custom Email Design Flexibility
Create a new campaign from scratch or upload a previously used email design. Our advanced editor allows you to customise email design with ease. You can easily toggle between your HTML and plain text option ensuring that you maximize your message delivery.
Conditional Content
A powerful feature in eMailer is the ability to conditionally show or hide a section of an email based on the profile of a contact. For example a generic email may be sent to all your email subscribers however one part of the email can be set to only show for a particular group of contacts.
File Manager
Upload images, PDFs, movie files or Word documents with the eMailer File Manager. Images are automatically optimised for the web along with the ability to link to larger versions that can be blown up to full size. PDF's and Word documents can be quickly linked to words or images allowing recipients to download the files with ease. All downloaded files are tracked allowing you to view which images were enlarged or PDFs viewed.
Personalise
Emails can be personalised by inserting any database variable (first and last name, items purchased) into the body of the email, subject and from lines. This means that you can address 1,000 customers by their first name and even tell them exactly what their last purchase was, all within seconds.
Viral Marketing
Increase your campaign response by inserting a "Send to a Friend" link. This is a great way to allow recipients to send your email to friends who might also be interested. You can also link your web registration forms within emails allowing new recipients to register for newsletters or enquire about your products and services.
Send Campaigns
Simply select your campaign, choose your database and hit send! Your email is efficiently delivered at high speed through specialised email delivery servers. You can even schedule a series of campaigns to go out at specific intervals with reports being provided on the successful execution of each send.
Advanced Search Tools Help You Target
eMailer search functions allow you to send to a specific recipient, your entire database, to new subscribers only or to subscribers who haven't yet received certain information. You can also send to customers based on profiles, such as all customers who live on the coast and purchased within a particular month or to all double opt in recipients only.
Schedule Sends
Emails can be scheduled for sending at any point in the future. Simply select the time you'd like the email sent and a report is delivered to you upon successful delivery of your email campaign.
Registration Forms
Build your databases from website forms. Each database you create automatically creates web registration forms that can be used on websites, within emails or on Desktop computers as a quick and easy method of inputting data. Forms can be easily branded with logos, images and background colours. Web Forms are the ideal way to build customer lists through newsletter registration, contact us & enquiry forms and online surveys.
Manage Un-subscribers
Recipients can unsubscribe from your database simply by entering their email address and choosing to remove themselves. You are provided with reporting detailing unsubscribed contacts and they are automatically placed into an unsubscribe folder allowing easy management.
Previously un-subscribed contacts are also flagged and blocked when trying to re-upload providing peace of mind that you won't accidently resend information to previously unsubscribed members.
Manage Bounced (Undelivered) Emails
eMailer provides bounce management alerting you to individual emails that were unable to be delivered. Bounces are flagged as permanent or temporary based on reasons for non-delivery.
Social Media Integration
Email sends can be optionally linked to social media including the ability to report on social sharing and updates associated with the send. Integration currently supports Facebook, LinkedIn and Twitter.
Reports & Statistical Results
eMailer provides comprehensive reporting on all aspects of sent campaigns. This provides an understanding of your customer's actions and an insight to improve the effectiveness of your marketing.
Reports provide detailed information on the following from each email sent:
- Number of emails received
- Number of emails opened
- Percentage of HTML to Plain text
- Links clicked (Unique vs. Total)
- Who actually clicked links
- Click through rate as %
- Forward to friend activity
- Unsubscribes & bounced emails
- Number of profile updates
- Per domain/company send results
- Mobile vs desktop email views
Full drill-down capabilities are included within the system and all statistical data can be downloaded into usable reports. Reports also detail total number of emails sent, number of databases, total number of new subscribers since last period and total number of unsubscribes.
Administration
eMailer administration section enables you to:
- Add sub users for staff or contactors (such as your web developer or graphic designer)
- Restrict access to specific areas such as databases or campaign creation for specific users
- View history of account usage
Spam/Privacy Compliance
eMailer has a number of inbuilt features to make Spam Compliance simple and manageable.
- Consent Confirm individuals consent with double opt-in functionality
- Identify A facility to ensure accurate sender information is included at the bottom of all emails
- Streamlined unsubscribe facility provides you with reports and methods to maintain clean lists even when managing on and offline databases
